Mayfair Cleaning Services FAQs

Still have questions about our professional cleaning services? We’ve included a few of our frequently asked questions below with service-specific questions on each of our service pages. To find out more, contact our team now to talk to the cleaning professionals.

General Questions

We are a midlands-based cleaning service however we also cover other areas in England, please contact us to find out more..

We definitely can! Our household cleaning services provide everything from end of lease cleans to mattress and carpet cleaning services for your home, contact our cleaning team to find out more about our domestic services.

Mayfair Cleaning provides a wide range of commercial cleaning services to fit your needs. From end of build cleans to office cleaning services, we provide a quick and efficient clean with a competitive price.

We always aim to provide a competitive price for all of our cleaning services. Your domestic or commercial cleaning quote will be bespoke to your needs based on the size and scope of the clean and whether any specialist services will be required to complete the clean to our high standards. Contact our team for a cleaning quote to find out more.
We’ll always create a cleaning schedule that suits you and your needs whether this is for a cone-off clean or repeat cleaning contract without clocking you into a fixed contract you didn’t ask for. Our approachable team with evaluate your cleaning needs and suggest a service to suit you and that could save you money on your clean.
Yes. As part of our wide range of specialist cleaning services we provide a dedicated trauma cleaning service with an experienced team that will provide a thorough and respectful clean, whatever the circumstances.
Our specialist carpet cleaning services promise to restore your carpet to its former glory with tough stain removal and carpet revival services you can rely on.

Scheduling Questions

we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.

Cleaning Questions

Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.

Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.

However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard.Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.

Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.